Client disputes
Актуально для версии 26.99.5
If you enable disputes, clients can question a published report and you can respond — all in one thread.
How a dispute moves
1
Client raises it
From their portal, against a published report or as a general query.
2
You see it on the client
Open disputes appear on the client detail screen.
3
You respond
Reply, then resolve or reject it.
4
Reopen if needed
You can reopen a resolved dispute to continue the conversation.
OpenResolvedRejected
Disputes are opt-in
Turn disputes on in settings to show the "raise a dispute" option in the portal. With it off, clients simply won't see it.