Running low & suspension

Актуально для версии 26.99.5

If your balance runs out the account is paused. Here is what happens, what stays reachable, and how access is restored.

Two kinds of block

Billing block
  • Triggered automatically when your balance goes negative.
  • The team can't use the platform — but the Billing screen stays reachable.
  • Lifts automatically the moment your balance is positive again.
Admin block
  • Set by the platform (not by your balance).
  • Looks similar, but only the platform admin can lift it.
  • Usually accompanied by a reason shown on the login screen.

What still works while suspended

  • The account owner can sign in and reach Billing to settle up.
  • You can top up by any available method.
  • Other team members are locked out until access is restored.

Getting back in

1
Owner signs in
Even while suspended, the owner can reach the Billing screen.
2
Top up
Add enough to bring the balance positive.
3
Access restores automatically
For a billing block, the team regains access as soon as the balance is positive.
Heads up
Plan upgrades are blocked while suspended, but you can still pay and adjust settings. Topping up is always the way out of a billing block.
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Частые вопросы

Most often the prepaid balance went negative (a billing block). Top up from the Billing screen and access restores automatically.

The account owner can sign in to reach Billing and pay. Other team members stay locked out until the balance is positive again.

A block set by the platform rather than by your balance. It looks similar but only the platform admin can lift it; a reason is usually shown.